Remote Support Services
We now offer monitoring and software services that include:
- Enterprise Level Anti-Virus Software
- Spyware Scanning Software
- Asset & Inventory Scans with Reporting
- Remote Access Services
- Automated Microsoft Patch Management
- Advanced Scripting and Configuration Engine
- Alert Analysis and Remediation
- Monthly Reports (executive and technical)
Help Desk Services
We offer a live Service Desk to help remediate issues for your Windows desktop users.
Supported Software:
- Desktop Operating Systems - Microsoft Windows 2000 and up
- Office Suites - Microsoft Office 2000 and up
- Email Clients - Microsoft Outlook 2000 and up
- Browsers - Internet Explorer 6 and up, Mozilla Firefox
- Third Party/Proprietary Software
- All third party and proprietary software will be supported on a best effort basis.
Supported Services
- PC and network troubleshooting
- Handheld device configuration and troubleshooting
- Administrative tasks
- Software installations
- Virus/Spyware removal
- File/Folder restores